Wednesday, 19 November 2014

Krav Radar

Today in Tesco I was at the self service tills when the security guard accompanied 2 Eastern European guys back into that area to clarify whether or not they'd paid for their groceries.

To set the scene, the self service area is semi enclosed, with the tills on two sides facing each other and a barrier at one end, with the exit at the other end.

There were about 15 people in there, plus a couple of Tesco staff and it was pretty tight.

I first realised what was happening when I heard raised voices and the repeated phrase "I pay for it. I just don't have receipt!"

I turned around and the guard was standing well within personal space and BETWEEN both guys, trying to peer into the bag of one of them. I stood slightly back so I could see what was going on and one guy came up to me and tried to reach past me, saying "I used this till." As my shopping was in the area he was about to reach into, I stood in his way and asked "you alright?"

"Yeah, I uses this till for my shopping. You see receipt?"

There had been one as I'd turned up, and I'd taken it and put it on the side so it wouldn't be in the way. I reached for it myself as I was aware this guy was agitated, had possibly stolen something and I didn't want him near my stuff in case he tried to hide anything or worse, try to thieve any of my groceries too.

I handed the receipt to the security guard, but not the guy, who looked at it and said "This isn't for your stuff!"

They argued for a little while, and I watched them without turning my back in case it escalated and I had to back away or even try to help out. What was annoying me more than anything was that the guard had clearly NEVER BEEN TRAINED how to appropriately deal with this type of thing, as he had brought two potential shoplifters back to a crowded area filled with various people including an old lady and several women (and before anyone starts, they didn't look like women who could kick ass) plus a child.

This didn't get any worse and the two men seemed merely annoyed that they were being accused. Neither swore or got angrier and they made no attempt to threaten the security guard. The guard obviously thought he needed to solve the situation but put other people (who had nothing to do with the situation), at potential risk by placing these guys and himself amongst bystanders. Worse, in a tightly packed area with limited movement and even fewer exit points.

The lads eventually simply walked off, ignoring the guard, meaning his efforts had been not only inappropriately handled but for nothing.

While this was merely observation, I was pleased after that I'd attempted to assess it with the state of mind I'd been trained to in Krav Maga, which was to look at the potential threat and act (or not act) accordingly.

No comments:

Post a Comment

Have your say....